At TinyConsole.nl we do our utmost to ensure that you are satisfied with your purchase. Because our consoles fall under electronic products with specific guarantees, we have clear return conditions. Read these carefully before submitting a return request.
Returns Policy
- Return requests must be submitted within 14 days of receiving your order via our contact form .
- The product must:
- Are in original condition : unopened, undamaged, and unused.
- Must be returned in the original packaging.
- Unfortunately, personalized products or items whose seal has been broken cannot be returned.
Refund
- Once we have received and inspected your return, we will process your refund within 7-10 business days .
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Return costs are at the customer's expense, unless the product is defective or incorrectly delivered.
Defective or Incorrect Products
- Did you receive a defective product or an incorrect item? Contact us within 48 hours via info @tinyconsole .nl . We will solve the problem by offering a replacement or refund.
Legal Reflection Period (14 Days in the EU)
In addition to our standard returns policy, you have the right to cancel or return your order within 14 days , without giving any reason. The product must be in its original condition, unused, and with the receipt.
Exchange
Want another product? Return the received item and place a new order once we have accepted your return.
Damage and Problems
Inspect your order upon receipt. Report defects or incorrect deliveries to us immediately via info@tinyconsole.nl so that we can help you.
Exceptions
Returns without prior approval or products that do not meet the return conditions will not be accepted.
Any questions? Contact us at info @tinyconsole .nl . Our team is ready to help you!
